PRODUCT PREPARATION

Given our varied catalogue, some products take longer than others to be produced and/or prepared. As such, we present below the indicative times for preparing orders:

- Orders for standard products (without customization): 2-4 business days.
- Orders for embroidered (personalized) products: 3-5 business days.
- Orders for Restaurant Textiles: 5-8 business days.
- Orders for Hotel Textiles: 5-15 business days.
- Orders for Hotel Beds and Mattresses: 10-15 business days.

DELIVERY OF ORDERS

MAINLAND PORTUGAL

After the production/preparation of the order, you will receive it between 24H and 48H in Mainland Portugal.

AZORES AND MADEIRA ISLANDS - BOAT DELIVERY

After the production/preparation of the order, you will receive it in 3 to 6 (working) days in Madeira and 7 to 15 (working) days in the Azores.

EUROPEAN UNION

After the production/preparation of the order, you will receive it in:

- STANDARD service - between 3 to 8 business days.
- EXPRESS Service - between 2 to 4 business days.

OUTSIDE THE EUROPEAN UNION

After the production/preparation of the order, you will receive it in:

- STANDARD service - between 4 to 10 business days, depending on the destination.
- EXPRESS Service - between 2 to 5 business days, depending on the destination.

Normally, our products are not subject to customs duties outside the European Union. However, due to changes made by customs worldwide, BESTGIFT is not responsible for any additional customs fees that may apply outside the European Union.

Note: Delivery times for orders are estimated. Any delays in delivery will always be the responsibility of the transport operator and not BESTGIFT. If there is any delay in delivery, please contact us so that BESTGIFT can request clarification from the carrier.